Please note, we will only issue a replacement on defective Product Keys, But because we sell digital products we cannot accept any returns.

Kindly ensure your replacement request does not meet any of the following restrictions before attempting a replacement request.

 

1. Incorrect purchases

We cant issue a refund or replacement if a customer has purchased an incorrect product and the product is compatible. We endeavor to make product compatibility as clear and visible as possible, and we cannot be held responsible for any incorrect purchases.
example 1, purchases a windows software package for a Mac machine
example 2, purchases a product suitable for windows 10 only but has a windows 8 operating system.

2. Digital Delivery

As we offer digital products, we are unable to know the identity of the person who redeems the code. For each order placed, we track the delivery of the Product Key, and store vital details of when the code has been view by the customer, included the date, time, IP address. All of our Product Keys are guaranteed and checked.

3. Error Code Issues

Must report Redemption errors within 7 days of purchase. We cannot offer refunds or replacements once this date has passed.

4. Exchanges

Suppose the software package is defective or cannot be resolved even after receiving assistance from our technical support team (Via Email/Live Chat). In that case, we will issue customers with a replacement product key for the same product purchased only.

5. Order Cancellation

We reserve the right to cancel any incoming order it might believe to be suspicious (such as unauthorized/fraudulent payments, etc.). Similar paid orders are refunded, and the goods are not delivered.

We cannot cancel orders if you have already received the activation code, as this item is no longer safe and secure, and there is no way to re-sell that item.

We cannot cancel or refund an order because you don’t enjoy / like, or use the product. Once you activate the code, it is permanently bound to your account. Therefore we cannot refund you.

Due to the nature of the product and Digital Delivery, once ordered, the product key will be shown on the screen and emailed directly to you. As we cannot stop this process and re-issue this unique Product Key, as soon as you have purchased your item, this will become non-refundable, and you will be unable to cancel your order.

6. Installation and/or Activation Issues

Our support team is ready to help with any issues you have with your purchased Product Key; therefore, we endeavor to resolve any problems before actioning a refund.

During this process, we reserve the right to request digital images, such as a screenshot of the code entered and the error encountered, to help us investigate the issue.

Sometimes, we may need remote-based access and support software, such as Teamviewer, to resolve your issue.

Refunds or Replacements will only be issued in cases where we have been allowed access to investigate thoroughly and are unsolvable.

Need help?

Contact us for questions related to refunds and returns.